HOW WE WORK
The BMA is our self-renewing yearly agreement that summarizes all the work and rates you can expect throughout the year.
The PMI is our agreed-upon checklist that is customized based on the needs of each property that lists tasks to be completed on a weekly, bi-weekly, monthly or seasonal basis.
Emergency & On Call Services
When an emergency arises outside of the PMI schedule and regular business hours, we are here to help. We have an on-call schedule that is shared with each property manager so that you know who to contact in case of an emergency. We will respond within the hour.
One Point of Contact & Dedicated Technician
You will have one main point of contact in the office that can be reached by calling our main line or emailing workorders@mm-wi.com. That manager will assign one of his knowledgeable technicians to be in charge of your property and will learn all the unique details of that space.
When a larger project arises that is outside of the scope of normal maintenance, our multifaceted team of carpenters, painters, drywallers and trusted subcontractors have the ability to complete the job to your satisfaction. Call the main line or email workorders@mm-wi.com to ask for a free estimate.
PMI
WHAT IS A PMI
BENEFITS OF HAVING A PMI
- Partnering with a maintenance management company makes life easier for the board by serving as one point of contact for all your maintenance and project needs
- A dedicated technician will know your property inside and out so the technician is prepared for most any situation that arises, including emergencies, when fast action is essential.
- Regular investigation of systems on property will ensure they are cared for and prevent costly repairs.
- Performing bi-annual property and building inspections, by request, where a Board Member, Property Manager and Maintenance Manager walk the property and identify and discuss current and future projects that need to be addressed
- All your maintenance costs are pulled together into one weekly or monthly bill.
- Assistance with vendor management by providing access to the property for any number of service providers. The technician ensures that the correct repairs are made due to his/her extensive knowledge of the property and processes.
- A BMA with a maintenance company eliminates the need for an on-site employee, saving you payroll and insurance costs. Additionally, there would be no disruption of service, should the on-site employee leave.
ADDITIONAL SERVICES
Emergency & On Call Services
Witha signed BMA,ouron-call staff has the authorization and information on hand toaddress emergency issues, including any after-hours workthat required immediate attention, If needed, theywill also provide recommendationson additional vendors to contact forrepairs that fall outside of our scope.
EXAMPLES
Leak investigation, fire alarms going off, broken window/door from break in, storm damage
PROCESS TO INITIATE
Board Member or Homeowner would call their Property Management Company and they would contact our on-call technician, who will arrive within an hour of the call.
Requested or Corrective Maintenance
A smaller project that would take less than one day to complete.
EXAMPLES
Clogged trash shoot, clean up of stains, patching of holes in siding, removal of birds nests, changing light fixtures
PROCESS TO INITIATE
Board Member or Homeowner would call their Property Management Company to have any requests added to our upcoming scheduled PMI visit. If immediate assistance is needed, we have the ability to schedule a service call for the requested date.
Scheduled Project or Contract Work
A project that would take longer than one work day to complete. This would require a proposal that would be pre-approved by the board.
EXAMPLES
Residing a building, installing a bank of mailboxes, rebuilding decks, installing a fence, door and/or window installation, carpentry work
PROCESS TO INITIATE
Board Member or Homeowner would call their Property Management Company and would schedule a time for an MRS estimator to look at the project and provide a proposal to be approved by the Board.
Homeowner Direct Projects
Projects requested within the unit of a homeowner. Payment would be the responsibility of the homeowner and would require a proposal approved by that party.
EXAMPLES
Drywall repair, painting, kitchen/bath remodel, build and/or install shelving, install drapery rods and blinds, replace garbage disposal
PROCESS TO INITIATE
Homeowners would either call MRS directly at 414-434-4111 ext 1 or submit a request through: service@mm-wi.com detailing what they would like done.
CONNECT WITH US!
Fill out our project inquiry form or give us a call to discuss your timeline, the project location, size and scope, finish choices, and your budget range to complete the project.
